Welcome to Maison Toha - a home for all.

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Shipping policy

We provide the delivery service to Malaysia only, with a few exceptions:

  • Delivery Monday - Friday only except public holidays.
  • Our processing time before an order ships is 3-5 business working days, excluding weekend and public holiday and tracking information will be sent through email.
  • Orders made on Saturday & Sunday will be shipped on the following business day (excluding Public Holidays).
  • Please be advised that orders placed during sales or peak season may take longer as we received a huge volume of orders. Urgent orders are strongly discouraged.

 

WHAT’S THE SHIPPING CHARGES?

The shipping costs are depending on the volume of your orders and the charge by courier service.

 

HOW DO I CHANGE MY SHIPPING ADDRESS?

  • The request must be submit to maisontoha@gmail.com
  • Unfortunately, requests made after the order states are fulfilled cannot be accommodated, as the orders would have already been packed and picked up by the courier.

 

WHAT SHOULD I DO IF MY PACKAGE IS LOST?

  • Must be issued to maisontoha@gmail.com within 14 days
  • If the package is lost during transit, we may offer a replacement or issue a refund for the lost items.

 

BOX PACKAGING

All online orders will be packed inside a box to secure safe delivery. If you request extra boxes beyond what is necessary for the order, you will be required to pay an additional fee for those boxes. This helps to cover an additional shipping cost.

Disclaimer: We didn’t pack each item into individual boxes to prevent weight disputes. Using minimal boxes while ensuring the items are well-protected can contribute to weight discrepancies.